Legal specification

# 1. Privacy Policy

Applies under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

## 1.1 Data controller

The entity responsible for processing your personal data is StoryForgeCreative, located at 28823, C. Argentina, 19 P05 1, Madrid, Coslada, Spain. Privacy enquiries may be directed to [email protected].

## 1.2 Data we collect

We collect only the information you provide through the contact console: your name, email address, telephone number, company name, selected service tag, budget range, and the contents of your project brief. In addition, we collect limited technical data such as browser type, referring page, and anonymised IP address for security and performance monitoring.

## 1.3 Purpose and legal basis

Personal data is processed to answer your enquiry, prepare a scoped proposal, deliver contracted copywriting services, issue invoices, and meet statutory record-keeping obligations. The legal bases are the performance of a contract (Art. 6.1.b), steps taken at your request prior to entering a contract (Art. 6.1.a), and our legitimate interest in securing and improving the website (Art. 6.1.f).

## 1.4 Retention

Enquiry data that does not lead to a contract is deleted after 12 months. Client project records, contracts, and invoices are retained for the legally required period of six years under Spanish commercial and tax law. You may request earlier erasure at any time where no overriding legal obligation applies.

## 1.5 Recipients and transfers

Data is processed by our own team and by strictly necessary processors acting on our instructions: secure email hosting, the Stripe payment gateway, and analytics tooling. We do not sell, rent, or trade personal information. Where a processor operates outside the European Economic Area, transfers rely on Standard Contractual Clauses approved by the European Commission.

## 1.6 Your rights

You have the right to access, rectify, erase, restrict, and port your data, as well as to object to processing and to withdraw consent at any time. Requests are answered within 30 days. You may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.

## 1.7 Security

All traffic to this site is encrypted with TLS. Access to project files is restricted by individual credentials, and client materials are stored in access-controlled workspaces. In the event of a personal data breach affecting your rights, we will notify the competent supervisory authority within 72 hours and inform you without undue delay.

# 2. Terms of Service

Governs every engagement, retainer, and one-off execution block ordered from StoryForgeCreative.

## 2.1 Scope of engagement

Each service listed on this website is a fixed-scope execution block with a declared price and turnaround. The precise deliverables, number of revision rounds, and delivery dates for a specific order are confirmed in writing by email before work begins. Anything outside the agreed scope is quoted separately before it is produced.

## 2.2 Fees, payment and delivery

Prices are quoted in US dollars or euros and are exclusive of VAT where such tax applies. Fixed-price projects are invoiced 50% at kickoff and 50% at handover; orders above $1,000 may be paid in full at kickoff if you prefer. Retainers are invoiced monthly in advance. Files are released once the corresponding invoice has been settled in full.

## 2.3 Client responsibilities

You agree to supply accurate brand information, source material, and timely feedback. Turnaround windows are counted from the moment we receive both the kickoff payment and the information we reasonably need. Delays in feedback extend delivery dates by an equivalent period; we will tell you in writing whenever this happens.

## 2.4 Revisions

Two consolidated rounds of revision are included in every fixed-price block. A revision round means one set of comments gathered in a single pass. Additional rounds, a change of direction after outline approval, or a change of brief are treated as new work and quoted before execution.

## 2.5 Intellectual property

On receipt of final payment, all worldwide intellectual property rights in the delivered copy, outlines, and headline variants transfer to you outright. StoryForgeCreative retains the right to reference the non-confidential work in its portfolio unless you ask us in writing not to. Third-party materials such as licensed images or stock data remain subject to their own licences.

## 2.6 Confidentiality

Both parties will keep unpublished commercial information, product roadmaps, and pricing confidential for three years after the engagement ends. We are happy to sign a mutual non-disclosure agreement before kickoff if your policies require it.

## 2.7 Warranties and liability

We warrant that delivered work is original and produced with professional care. You are responsible for the final review of factual claims, regulated claims, and legal compliance before publication. To the maximum extent permitted by law, our aggregate liability for any engagement is limited to the amount actually paid for that engagement. Nothing in these terms limits liability for fraud, death, or personal injury.

## 2.8 Governing law

These terms are governed by the laws of Spain. The courts of Madrid have exclusive jurisdiction over any dispute arising from an engagement, without prejudice to mandatory consumer protections that may apply in your country of residence.

# 3. Cookie Policy

Aligned with the ePrivacy Directive 2002/58/EC and Article 22.2 of Law 34/2002 (LSSI).

## 3.1 What we store

This website stores one item in your browser's localStorage named sf_cookie_consent. It records only that you accepted the cookie notice, so the banner does not reappear on every visit. It contains no personal identifier and is never transmitted to any server.

## 3.2 Strictly necessary storage

Session cookies required to keep a secure connection alive and to protect forms against cross-site request forgery may be set automatically. These do not require consent because the site cannot function without them.

## 3.3 Optional and third-party cookies

Analytics and marketing cookies are loaded only after you give explicit consent through the cookie banner. Embedded content such as the Google Maps view on the contact page is provided by Google LLC and may set its own cookies once loaded; the map is rendered in a privacy-enhanced mode where available. Google operates under its own privacy policy, which we encourage you to review.

## 3.4 Managing your preferences

You can clear stored consent at any time through your browser settings, which will cause the banner to appear again on your next visit. Most browsers also allow you to block all cookies, disable third-party cookies, or delete existing ones. Blocking strictly necessary storage may prevent parts of the contact console from working as intended.

# 4. Refund Policy

Applies to fixed-price execution blocks, audits, and monthly retainers.

## 4.1 Right of withdrawal

If you are a consumer located in the European Union, you have the statutory right to withdraw from a distance contract within 14 days of the kickoff payment without giving a reason. Where you ask us to begin the work inside that period and work has already started, you remain responsible for the proportion of the service delivered up to the moment you notify us of withdrawal.

## 4.2 Satisfaction guarantee

If the delivered work does not match the scope confirmed in writing at kickoff, tell us within 14 days of handover and we will revise it at no cost until it conforms. If we still fail to meet the agreed specification after a reasonable revision cycle, we will refund the full amount paid for that block.

## 4.3 Non-refundable work

Because copywriting is a custom service, no refund is available once a block has been delivered in full and approved, or for a change of creative direction requested after outline approval. Audits and strategy calls are non-refundable once the report has been issued. Retainers can be cancelled at any time before the next billing date; the current month already paid is not refunded but the service continues until it ends.

## 4.4 How to request a refund

Send your request to [email protected] from the email address used at kickoff, including your invoice reference and a short description of the issue. Approved refunds are issued to the original payment method within 14 days of acceptance, normally via the Stripe gateway.

## 4.5 Contact for legal matters

StoryForgeCreative
28823, C. Argentina, 19 P05 1, Madrid, Coslada, Spain
[email protected] · +34 638 94 27 50